1. Consent
Orange Education Pvt Ltd (“Company” or “We” and their connotations)
operates a
learning
portal – (URL: https://www.thetouchcode.com/)
(together
called as “Online Platform”) which offers online Teaching-Learning
services
for children ages 5-14 years , Parents in the Parent-Child Learning Programs and Teachers for
Teacher
Training. Together these are to be defined and to be referred as (‘Online
Users’).
The Portal is also for individuals keen on learning more about us and might share their information
which might
or might not end up is them being our Online Users. All such individuals are to be defined and
to be
referred as (‘Visitors).
Our Online User’s privacy and its protection is of utmost importance to us. We are cognizant of
privacy
concerns of the online Users and the Visitors. This document lists a detailed privacy policy to
provide safe and
secure experience on our Online Platform.
Users are Requested to read the same before sharing their data with us.
2. The Privacy Policy:
This Privacy Policy (‘‘Privacy Policy’’) is meant to help
you understand
what information we collect, why we collect it, and how you can update, manage, export, and delete
your
information.
We offer Online Teaching-Learning services for children ages 5-14 years , Parents in the Parent-Child
Learning
Programs and Teachers for Teacher Training. Together these are to be defined and to be
referred as We
provide online tutoring computer science to children on the Platform (hereinafter referred to as
“Services”).
This policy document will be updated on an ongoing basis. You are encouraged and advised to review
the same to
understand and sign up based on the latest policy.
3.What information we collect and how do we use it:
In order to provide Services, we require certain user information and may obtain the same through
user-provided
data or automatic data collection.
- By choosing to visit and/or avail any Services provided by Company, you agree to this Privacy
Policy (as may
be amended from time to time). Please read the following information carefully. If you are a
parent or
guardian and you provide your consent to your Child’s use of the Platform, you agree to be
bound by
this Privacy Policy in respect to their use of the Platform. By your continued access or use of
the
Platform, you signify your agreement to be legally bound by Privacy Policy set forth herein. If
you do not
agree to the Privacy Policy of this agreement, promptly exit this page and stop accessing the
Services.
- We collect information that may be used to identify you or your Child (“Personal
Information”)
including, but not limited to,
- Name of the Child
- Age
- Location/Address
- Contact Details
- Phone Number
- Email ID
- We also collect certain information either when you provide it using the Platform or Services
and/or
automatically as you or the Child navigate through the Platform (which may include usage
details, IP
address, device ID and type, your browser type and language, the operating system used by the
device, access
times, and information collected through cookies, web beacons and other tracking technologies).
You agree
that we may use such information to do internal research on our Users’ demographics to
better
understand, protect and serve our Users.
- We also collect information from your user ID associated with any social media account (such as
your
Facebook and Google account) that users use to sign into the Platform or connect with or use of
our
Services. When you sign in with your social media account information, or otherwise connect to
your social
media account with the Platform, you consent to our collection, storage, and use, in accordance
with this
Privacy Policy, of the information that you make available to us through the social media
interface. This
includes, without limitation, any information that you have made public through your social
media account,
information that the social media service shares with us or information that is disclosed during
the sign-up
and sign-in processes.
- In furtherance of your usage of our Platform, we require the parents to create a G-mail account
on behalf of
the Child. This account is created in order to enable the Child to sign into and access other
various coding
programs available across the internet as listed on the Platform. We shall collect information
from this
G-mail account that you use to connect with or use our Services and access other coding programs
made
available through our Platform. When you sign in with this G-mail account, you consent to our
collection,
storage, and use, in accordance with this Privacy Policy, of the information that you make
available to us
through the internet.
- If any of the Users allows us to collect information from his or her device phonebook—and
you or the
Child’s are one of that User’s contacts—we may combine the information we
collect from
that User’s phonebook with other information we have collected about you. We may also
obtain
information from other sources and combine that with the information we collect through the
Platform.
- We use data collection devices such as “cookies” on certain pages of the Platform to
help
analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
Cookies are
small files placed on your hard drive that assist us in providing our Services. We offer certain
features
that are only available using a cookie. Cookies can also help us provide information that is
targeted to
your interests.
- Online training sessions are recorded and used for quality audits and teacher training.
- Users shall grant the Company a non-exclusive, transferable, sub-licensable, royalty-free,
worldwide license
for content that is covered by intellectual property rights, like photos and videos (IP
License). This IP
License shall end when you delete your IP content or your account unless your content has been
shared with
others, and they have not deleted it. When you delete IP content, it is deleted in a manner
similar to
emptying the recycle bin on a computer. However, you understand that removed content may persist
in backup
copies for a reasonable period (but will not be available to others).
4. How do we use the data Collected.
We collect personal information only necessary for the following purposes:
- To create and maintain an account;
- To enable you to avail of our Services, and ensure efficient customer care experience and
develop new
features;
- To determine the current age of the Child;
- To send surveys or marketing communications to inform you of new products or Services or other
information
that may be of interest;
- To dispatch transaction-related communications such as welcome letters, billing reminders, and
purchase
confirmations;
- To notify the necessary information related to the Platform and Services and your or the
Child’s
account on the Platform from time to time;
- To maintain records and provide you and the Child with an efficient, safe and customized
experience while
using the Platform;
- To analyse overall trends to helps us improve the Platform and Services;
- To perform quality audits and teacher training;
- To furnish your information to service partners and providers only to the extent necessary for
delivering
the relevant services (e.g. scheduling service and maintenance, providing emergency assistance);
- Verify your identity and prevent fraud or other unauthorized or illegal activity;
- To comply with applicable laws, rules, and regulations;
- And In any other way consistent with this Privacy Policy.
Additionally,
- We may use your email address to seek parental consent of Child for registration of and to
explain what
information we are collecting, how we plan to use it, and how the parent can revoke consent or
request at
any time that we remove the account and delete any Personal Information collected from the Child
(including
the parental contact information).
- We reserve the right to use or disclose your Personal Information in response to any statutory
or legal
requirements. We will use and disclose your Personal Information if we believe you will harm the
property or
rights of the Platform, its owners, or those of the Platform’s other users. Finally, we
will use or
disclose yours or the Child’s Personal Information if we believe it is necessary to share
information
in order to investigate, prevent, or take action regarding illegal activities, suspected fraud,
situations
involving potential threats to the physical safety of any person or property, violations of the
Platform’s other policies, or as otherwise required by law when responding to subpoenas,
court orders
and other legal processes.
- If we believe that disclosure is necessary or appropriate to protect our rights, property, or
safety, our
Users or others, we may in good faith share information with other companies and organizations
for the
purposes of fraud protection and credit risk reduction.
- You agree that we may use Personal Information about you to improve our marketing and
promotional efforts,
to analyse site usage, improve the Platform’s content and Service offerings, and customize
the
Platform’s content, layout, and Services. These uses improve the Platform and better
tailor it to meet
your needs, so as to provide you with an efficient, safe and customized experience while using
the Platform.
5. Data Security
We always strive to keep your Personal Information safe, we have been taking many safety measures,
including:
- The security of your Personal Information is important to us, but remember that no method of
transmission
over the Internet, or method of electronic storage, is 100% secure. While we strive to use
commercially
acceptable means to protect your Personal Information, we cannot guarantee its absolute
security.
- Safety in the operating environment: we store your Personal Information in a safe operating
environment and
it can only be accessed by employees, representatives and service providers on a need-to-use
basis. We
comply with industry standards and the law to protect your Personal Information.
- The payment information: confidentiality according to industry standards.
- We strictly limit the Personal Information that is publicly viewable about a User who is known
by us to be a
Child. When a Child posts a review or comment on the Platform, only the Child’s age &
name is
posted, along with the content of the Child’s posting. Although the Child may create a
profile for
his/her account, no portion of the Child’s profile other than the Child’s age and
name is
publicly viewable. For posting the child accomplishments (project work) on social media a
separate parental
consent is sought. The posting includes Name, Age, School, City, Picture and key project
details.
6. 3rd Party Sites
Our Platform may contain links to other 3rd Party websites. Please note that when you
click on
one of these links, you are entering another website over which we have no control and for which we
will bear no
responsibility. Often these websites require you to enter your Personal Information. We encourage
you to read
the privacy policies of all such websites as their policies may differ from our Privacy Policy. You
agree that
we shall not be liable for any breach of your privacy of Personal Information or loss incurred by
your use of
such websites or services.
7. Data protection Regulations
The information we obtain from or about you may be processed and stored in India and our other
various servers
located across the globe, which may provide for different data protection rules than the country in
which you
reside. We comply with generally accepted industry standard regulations regarding the collection,
use, and
retention of data under the Information Technology Act, 2000. By using the Platform and/or Services,
you consent
to the collection, transfer, use, storage and disclosure of your information as described in this
Privacy
Policy, including to the transfer of your information outside of your country of residence.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.
Orange Education Pvt Ltd aims to take reasonable steps to allow you to correct, amend, delete
or limit the use of
your Personal
Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be
removed from our
systems, please contact us on the details as given below.
8. Rights of the Data Subject.
You have the following data protection rights.
- The right to access, update or delete the information we have on
you. Whenever made
possible, you can access, update or request deletion of your Personal Data directly within your
account
settings section. If you are unable to perform these actions yourself, please contact us to
assist you.
- The right of rectification. You have the right to have your information
rectified if
that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of
your Personal
Data.
- The right of restriction. You have the right to request that we restrict
the
processing of your personal information.
- The right to data portability. You have the right to be provided with a
copy of the
information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your
consent at any
time where Orange Education Pvt Ltd relied on your consent to process your personal
information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your
Personal Data.
For more information, please contact your local data protection authority in the European Economic
Area (EEA).
9. Sharing of Personal Data
We may share your personal information with third party service providers (called
‘processors’) to
perform certain processing activities on our behalf, such as Parties involved in hosting and
enabling our
Services. Please note that we will not share your Personal Information with third parties allowing
them to use
this information for their own purposes unless you have given explicit consent thereto. Categories
of third
party processors are:
Categories |
Legal Requirement |
Usage Analytics |
We may use third-party Service Providers to monitor and analyze the use of
our Service
|
Online and Behavioral Marketing |
We use remarketing services to advertise on third party websites to you
after you visit
our Service. We and our third-party vendors use cookies to inform, optimise and serve
ads based on
your past visits to our Service |
Payment Processing and Discounting |
We may provide paid products and/or services within the Service. In that
case, we use
third-party services for payment processing (e.g. payment processors).. |
Collaboration and Location Service Providers |
We collaborate with location service providers to send out emails,
SMS’s and
OTP’s to our customers, enable online live video classes for students and teachers
and to also
enable telephony across our students, teachers and support team. |
10. Rights to Your Personal Information
- You have the right to provide Personal Information to us and may change that decision at any
time.
- You have the right to check, update and adjust your Personal Information by logging into your
account and
editing personal information or asking us to do this.
- You may also delete yours or your Child’s information at any time on the Platform.
However, we may
retain certain information as required by law or for reasonable business purposes
- To sum up, you have the right to access, update, delete, rectify, object or restrict the
Personal
Information we have on you.
11. Updates to this Privacy Policy
This Privacy Policy will remain in effect except with respect to any changes in its provisions in the
future,
which will be in effect immediately after being posted on this page.We reserve the right to update
or change our
Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use
of the
Service after we post any modifications to the Privacy Policy on this page will constitute your
acknowledgment
of the modifications and your consent to abide and be bound by the modified Privacy Policy.If we
make any
material changes to this Privacy Policy, we will notify you either through the email address you
have provided
us, or by placing a prominent notice on our website
12. Cancellation/Refund Policy
You can choose to opt out anytime, any day, any month!
Yes, no questions asked. In such a case, you will be
refunded on a pro-rata basis ie an amount equivalent to
the number of unused Live classes. Simply drop an email
on info@orangeeducation.in to cancel anytime.
It will take 7 Bank Working days to process and credit the amount to your bank account.
13. Contact Information
Please contact us by email or postal mail on the following address of the Grievance Officer:
Name : Sandeep Solanki
E-mail ID : sandeep.solanki@orangeeducation.in
Orange Education Pvt Ltd
Address: 9, Daryaganj, New Delhi-110002